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ACCOUNT SERVICES |
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If this is your first internet purchase, here are some things to look out for, whether you buy from us or not.
1. Make sure a physical address and contact information is posted on their
site. This may seem obvious, but you would be surprised how many
online merchants do not provide this information.
2. Verify this contact information with the Better Business
Bureau. Most online companies are listed with the BBB whether
they are a member or not. This is a quick way to verify the
accuracy of their contact information, as well as complaint history and
resolution.
We recommend purchasing from companies who also participate in the
BBB's strict Online Care Program. This voluntary program
guarantees your absolute satisfaction, by making the merchant
accountable to a 3rd party, outside arbitrator, if a resolution cannot
otherwise be achieved.
We are a proud member of the BBB and we voluntarily participate in the
Online Care program, as indicated by the logo on our site. Click
the BBB logo to view our participation details and resolution history.
3. Does the company have a physical retail location, or are they
strictly online? A physical location is usually a sign of
credibility. In the internet age we live in, just having a
website doesn't necessarily mean you are a credible and trustworthy
company.
4. Now that you've verified that it's a real company, make sure the
Products and prices are displayed on the site. Why? If prices are not
displayed, a merchant can easily change the amount, or the terms of
sale, and you have no proof of the original agreement.
5. If you don't like a product, are you protected by a published Return
Policy? The BBB requires that a merchant displays a Return Policy
that is easily accessible to cuustomers. Some companies either do
not have a Return Policy, or they don't display it until after you
enter your Credit Card number. If there is no Return Policy, you
may be stuck with a product you don't like.
6. Make sure the company processes their own Credit Card
transactions. You can tell this by looking at the address bar all
the way throughout the checkout process. If the URL changes, your
information is being passed to a different company to handle the
transaction, even though the page itself will look the same. This
3rd party is separate from the company you think you're buying from,
and is storing your personal Credit Card information. This
passing from one site to another opens up Security Risks, and increases
the chance of Identity Theft and Credit Card Fraud.
Click here to view MYREST.com's Security Policy.
7. Make sure the company asks for the Security Code on your credit
card. This is a non-imprintable 3 or 4 digit code usually on the
back of your card, that acts as a unique identifier to that specific
card. It is like providing a driver's license for a retail
purchase. Only the actual cardholder who has possession of the
card will have this secret security number. MYREST.com will not
authorize any transaction without this number.
8. Be sure to receive order confirmation that you can print and keep
for your records. MYREST.com provides this automatically via
email. If you do not have an email address, it is easy to get
free email from such services as MSN.com, YAHOO.com, or MAIL.com.
MYREST.com automatically provides you order confirmation, order review
confirmation, and shipment tracking emails for your order.
9. Does the company provide Online Account Information. Email is not
perfect, so you should have a way to verify order status and account
information through the company's website, without having to call or
write a letter. MYREST.com provides instant, 24-hour access to your
account. You get all the information our Customer Service reps
have.
10. Does the company provide support after the sale? What if
something goes wrong with your order, or it arrives damaged. Do
you have a way to get these problems resolved quickly? MYREST.com
can be contact via a toll-free phone number, email, fax, and Live Chat.
11. Does the company voluntarily submit to 3rd-party review and
accountability? Can you verify a companies claims with anyone
else? MYREST.com has aligned ourselves with BizRate.com, one of
the largest independent review sites, to give every customer the
opportunity to submit reviews before, during and after the sale.
These results are not filtered or altered by us at all, and provide
total accountability for our products and practices.
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